This may seem like an obvious question, but many are surprised to find that their efforts in this area are not making the grade. You may have purchased many great tools and hired internal employees in an effort to provide your customers 24 x 7 support, but isn't it time to let the experts do what they do - so you can get back to business?
Are you making the grade?
Is your network set up correctly?
Is it documented?
Do you have the ability to monitor 24x7
Do you have someone to triage and respond 24x7
Are you proactively sending notifications via text if the network is down?
Are you experiencing too much downtime?
Are you in compliance with SOC2, HIPAA, PCI, SOX, FISC ?
Do you have proper redundancies and failover in place?
Do you have an issue with hiring qualified employees?
Maintaining service levels with your employees or customers?